Connection to UDM Pro (Router) Drops But Direct Laptop Connection Still Works

Howdy! Thanks for all the detail on the issue you’re experiencing. Hopefully we can help you make some sense of the issue and ultimately resolve the root cause :slight_smile:

There are certainly a lot of variables here but if you could start by sharing a screenshot of your Modem Info screen (the logged out version with your sensitive information redacted) and confirming what specific plan your SIM card is provisioned with (T-Mobile Home Internet, T-Mobile Business Internet, Magenta Business Tablet, etc.) this will help us greatly. Since you are using UBNT I would also recommend ensuring you have the latest UniFi updates installed as recently the Network Application in particular has had some known bugs with dual-WAN configurations.

Based on your description it seems like you are using a tablet data plan but may not have the InvisaGig configured for such a plan. The smoking gun that most always points to this is the 0.6Mbps download speed you are seeing when running a speedtest. This is frequently the behavior observed when an incorrect Carrier Profile is selected. Under the latest IG software (v1.0.12) if you are using a T-Mobile tablet plan, you would select a Carrier Profile of ‘T-Mobile - Generic Hotspot’ if you are using such a tablet plan.

Another cause for this behavior can be that the maximum number of entries is being reached under your router’s connection tracking and/or firewall tables. Under PFSense we recommend to increase the latter but I’m not sure if the UniFi platform has a documented way of accomplishing this under their standard user interface. However, given the very specific 0.6Mbps download speed you are seeing I have a stronger suspicion that an incorrect Carrier Profile is more likely than than this possibility.

The curl success of ‘http://google.com’ is likely due to the tiny size of the page (it only contains a very small amount of HTML required for the 301 redirect to ‘http://www.google.com’ and subsequent redirects to the local, native HTTPS CDN host for your region). This small amount of data would also be why curling http://icanhazip.com succeeds as well. The curl failure of ‘https://google.com’ is likely due to the TLS certificate(s) included in the TCP headers as part of the handshake process which uses more data.